Front Desk Supervisor
Company: The Westin Pasadena
Posted on: September 23, 2022
The Westin Pasadena is an upscale hotel, minutes from the Pasadena
Museum of California Art, Pasadena Civic Auditorium and the Rose
Bowl stadium. Our rooms feature contemporary furnishings, work
desks, coffeemakers, flat-screen TVs and Wi-Fi. Amenities include a
heated outdoor pool and an exercise room. Our lobby bar and
restaurant offers healthy Californian cuisine indoors or on our
stylish shaded terrace. With over 20,000 square feet of
meeting/events rooms, there is never a dull moment at the Westin
Pasadena. Come join the most amazing team in beautiful Pasadena,
home of the famous New Years day Rose Parade. This is a full-time
position offering competitive pay, medical, dental, vision and much
Start your new Career with HEI Hotels & Resorts at the Westin
Pasadena--- APPLY TODAY!!!
- Assist the Assistant Front Office Managers in managing the Front
Office operations to achieve customer satisfaction, quality service
and compliance with corporate/franchise policies and procedures
while meeting/exceeding financial goals. Ensure that the arrival,
departure, and any other guest contact experience are conducted in
an efficient and friendly manner.
- Communicate effectively both verbally and in writing to provide
clear direction to staff. Assign and instruct guest service agents
in details of work. Observes performance and encourages
- Greet guests immediately with a friendly and sincere welcome. Use
a positive and clear speaking voice, listen to and understand
requests, respond with appropriate actions and provide accurate
information such as outlet hours and local attractions.
- Promptly complete the registration process by inputting and
retrieving information from a computer system, confirming pertinent
information including number of guests and room rate. Promote HEI
Hotels and Resorts and brand-specific marketing programs. Make
appropriate selection of rooms based on guest needs. Code
electronic keys. Nonverbally confirm the room number and rate.
Provide welcome folders containing room keys, certificates, coupons
and refreshment center keys as appropriate. Close out guest
accounts at time of check out.
- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers, traveler's
checks and other forms of payment. Perform accurate moderately
complex arithmetic functions using a calculator. Post charges to
guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear voice.
Input messages into the computer. Retrieve messages and communicate
the content to the guest. Retrieve mail, small packages and
facsimiles for customers as requested.
- Remain calm and alert, especially during emergency situations
and/or heavy hotel activity, serving as a role model for clerks and
other associates. Resolve customer complications and complaints by
conducting thorough research of the situation and determining the
most effective solutions. Make decisions and take action based on
previous experience and good judgment, sometimes revising approach
to accommodate unusual situation. Authorize revenue allowances to
remedy problems only after other alternative solutions have been
- Communicate both verbally and in writing to provide clear
direction to staff.
- Comply with attendance rules and be available to work on a
- Perform any other job related duties as assigned.
Find us in the heart of one of California's most exciting cities,
with easy access to cultural sites such as the Historic Old Town
Pasadena, museums, restaurants, and the Rose Bowl Stadium. We're
also only a short distance from the Pasadena Convention Center. We
offer 350 newly renovated guest rooms and 18 unique suites, all
boasting our signature white Heavenly-- Bed with a pillow-top
mattress. Many rooms offer great courtyard or mountain views, and
all are furnished with the uplifting Heavenly-- Bath.Our hotel
offers Associates with many unique benefits such as discounted
garage parking, discounted dry cleaning & laundry services and a
free meal during each shift. We take pride in our community by
volunteering as a group for Walks, Children's Events as well as
supporting our furry friends in the local pet rescues. Our CARE
committee supports the Community, Associates and the Environment
through active volunteering, holding creative & fun events and
collecting donations. As a Hotel, we know that Everything
Communicates, so taking care of our Associates is extremely
important to us. Happy Associates make happy Guests - and that is
what it is all about! We look forward to you joining our fast pace,
driven, big-little work family. Westin Pasadena - One Team, One
Goal!Don't meet every single requirement of this job? Studies have
shown that women and people of color are less likely to apply to
jobs unless they meet every single qualification. At HEI we are
dedicated to building a diverse and inclusive workplace, so if
you're excited about this role but your experience doesn't align
perfectly with every qualification in the job description, we
encourage you to still send in your information. You may be the
perfect candidate for this or for other roles within our
organization!We value U.S. military experience and invite all
qualified military candidates to apply.
Keywords: The Westin Pasadena, Pasadena , Front Desk Supervisor, Other , Pasadena, California
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