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Company: Honda Of Pasadena
Location: Pasadena
Posted on: March 19, 2023

Job Description:

Honda of Pasadena is looking for a qualified and hard-working receptionist to join our team.

Job Description


Contribute to the success of Honda of Pasadena by managing Client interactions, both in-person and via telephone, in an efficient, professional, courteous, and timely manner, while upholding the highest levels of professional integrity and achieving individual proficiency goals established by management to support strategic plan objectives.


Effectively and Efficiently Follow Quality Control Procedures/Office Administration

  • Promptly, professionally, effectively, efficiently, and in a friendly manner, communicates with Clients, in-person and via telephone, to promote excellent Client relations and ensure the highest levels of Client satisfaction; determines the purpose of visit/call, promptly seeks clarification, if request or objective is unclear; forwards Client/call to appropriate personnel or department while also providing an "introduction" to secondary personnel/call handler so that Client does not have to re-introduce themselves or the issue;
  • Maintains consistent knowledge of Company structure, telephone system, the dealership, and department operations; keeps current with staff changes; answers questions about the Company and provides callers with address, directions, and other pertinent information.
  • Performs other clerical duties as needed, such as, but not limited to, scanning, filing, driver's license, data entry, and photocopying
  • Follows established policies & procedures relevant to the assigned responsibilities.
  • Immediately communicates with management, when a Client concern or situation arises. We offer:
    • Great company benefits, including medical, dental, 401(k), and paid vacations.
    • A clearly defined career path designed for personal and professional growth
    • The opportunity to work with successful and passionate people in an exciting yet relaxed atmosphere
    • This position involves making inbound and outbound calls. No cold calling! Requirements:
      • Proven telephone customer service experience (minimum 1-3 years)
      • Demonstrate excellent phone and verbal communication skills
      • Past experience with heavy inbound and outbound calls (no cold calling required)
      • A highly professional approach and appearance
      • MUST speak clearly and have a pleasant phone manner
      • A demonstrated dedication to customer service
      • The ability to instantly build rapport with clients
      • Being organized, self-disciplined, and a quick learner
      • Bilingual a plus but not required
      • Must be able to work a flexible schedule with some weekends (40 hours per week)* Job Type: Full-time

        Salary: $17.00

        • Experience Desired: A minimum of 1 year in a position of customer service or similar positions in the Automotive, Retail, Sales, or Hospitality industries.
          Weekends will be required

          Job Type: Full-time

          Pay: $17.00 per hour

          Shift: Wednesday - Sunday 11:00 AM - 8:00 PM

Keywords: Honda Of Pasadena, Pasadena , Receptionist, Other , Pasadena, California

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