Sr. Training and Development Specialist

Company: WCU Wescom Central Credit Union
Location: Pasadena
Posted on: May 28, 2023

Job Description:

ESSENTIAL POSITION FUNCTIONS:Facilitates a variety of training programs in operations skills, member service and employee development. Uses adult learning principles and advanced knowledge of group dynamics, along with strong facilitation skills to ensure a safe learning environment. Training consists of classroom programs; webinars and on-the-job training with other MCC RepresentativesMonitors performance during training period to ensure the transfer of knowledge. Recommends additional performance solutions when appropriate.Gathers performance data used for measuring the transfer of learning and/or return on investment for each training program.Review and edit MCC training resources posted to the internal Resource Center, including fact sheets, videos, and wikis.Work directly with the Sr. Trainer as well as other Internal departments to ensure any training materials developed use the most up-to-date policies and information in a way that is easy to understand and utilize while serving our members.Assist with maintaining and archiving policies and procedures and training materials for possible regulatory reference, and utilize the latest technologies appropriate for digital and online training materials, such as user interface graphics, etc.Collaborate with Sr. Trainer to improve team communications by identifying areas of opportunity in how we communicate with our teammates, and making changes to our communication routines, training, resources, and processes to address those areas.Consistently provides a high level of service and is committed to increasing member satisfaction. Demonstrates adherence to Department Service Standards, Signature Experience Service Standards in addition to enforcement and modeling of our Mission Statement, Core Values and Team Attributes. Focuses on delivering Signature Experiences and achieving successful results in the Member Experience Surveys.Assumes personal accountability for maintaining high service standards. Creates an environment that supports teamwork and collaboration within the department and across the organization.Show proficiency in creating dynamic PowerPoint presentations and training decks and experience in developing engaging presentations for executive leadership.Classroom training will be conducted in our Pasadena Headquarters or Administrative Offices.EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:Bachelor's Degree in Education, Instructional Design or two to five years' experience in designing, developing and modifying instructional/curriculum materials. Experience presenting and/or facilitating training courses. Experience in multimedia arts and applications (e.g. Articulate 360, Adobe Captivate, and Adobe Creative Suite).Strong facilitation and instructional design skills for both the classroom and online learning. Ability to assess training needs and objectives. Advanced communication skills, both written and oral; presentation skills; ability to embrace change; detail oriented; creative; goal oriented; strong organizational skills; ability to work in a fast-paced environment; ability to work well with others at all levels of the organization and be a team player. Ability to design, develop, implement, and evaluate responsive programs and initiatives including training plans, curricula, and methodology. Advanced interpersonal and communication skills and the ability to work effectively with all levels of the organization.COMPUTER SKILLS:Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook). Intermediate to advanced knowledge of course authoring tools (e.g., Adobe, Captivate, Articulate, Camtasia, etc.) and graphic design tools. Knowledge of animation and video editing software a plus.MATHEMATICAL SKILLS:Ability to add, subtract, multiply and divide in all units of measure, using whole numbers,common fractions and decimals. Ability to compute rates, ratios and percent and to draw and interpret bar graphs.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENT:This position may qualify as Remote or Hybrid with a home base at one of Wescom's offices. The Remote or Hybrid status may be discontinued by Wescom in its sole discretion at any time and for any reason or no reason, with or without notice by Wescom or Employee.The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.The noise level in the work environment is moderately quiet. It is a non-smoking environment.The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.SYMITAR ACCESS: Template # 44PDN-993554d5-d2fe-4be2-b044-9cd330aa6d42

Keywords: WCU Wescom Central Credit Union, Pasadena , Sr. Training and Development Specialist, Other , Pasadena, California