Student Success and Retention Coach

Company: FULLER THEOLOGICAL
Location: Pasadena
Posted on: May 28, 2023

Job Description:

DEPARTMENT: Academic Advising

HOURS: 20 per week

STATUS: Work Study

FT/PT/TEMP: Part Time

REPORTS TO: Associate Director, SOPMFT Programs - Academic Advising

WORK MODE: On-Campus Preferred (to be re-evaluated for AY23/24)

DISCLAIMER: Student Success and Retention Coaches won't have access to Banner and Salesforce.

Position Summary
The Student Success and Retention Coach partners with Program Managers and Academic Advisors (PMAAs) to support first-year students to make them aware of resources that are available to support their academic, intercultural, vocational, and emotional formation at Fuller, and to help them develop effective strategies to successfully navigate and complete their studies at Fuller.

Responsibilities

• Help new students as they navigate their onboarding process. Assist with the setup of the Fuller ID, two-step authentication, completion of Universal Scholarship Application, and OR101. Connect students with Fuller's Helpdesk team for tech support if needed.
• Verify matriculation and inform PMAAs about new students who have not registered yet.
• On behalf of PMAAs, connect students with institutional resources including Student Council, Chaplains, Student Financial Services, Ethnic Centers, Psychological and Family Services, and Careers and Personal Development. Share tips on connecting with faculty.
• In partnership with PMAAs, direct students to Fuller's Writing Center for guidance and resources in every stage of the writing process, and coaching on the topic of time-management and note taking skills.
• Notify PMAAs of students who paused enrollment for more than one quarter.
• Support the Executive Assistant, PMAAs, Associate Directors of Academic Advising, and the Director of Academic Advising with day-to-day operations in the Academic Advising department.
• Other duties as assigned.
  
  Qualifications:
  
  • Recipient of, or in the progress of, a Master's degree in theological education, psychology, higher education, or a related field, and in good academic standing.
  • Highest level of integrity and confidentiality.
  • Strong interpersonal skills, multicultural sensitivity, and good conflict-resolution skills
  • Ability to work within a diverse team and communicate effectively with culturally and ethnically diverse populations.
  • Excellent oral, written, and critical thinking skills.
  • Initiate, prioritize, and complete multiple tasks with accuracy, efficiency, and attention to detail.
  • Establish and maintain cooperative relationships with staff, faculty, and students, maintaining a warm and professional manner with a positive employee relations and customer service mindset.
  • Good computer skills: including Apple, Microsoft Office, Salesforce, Banner, and Google applications.
  • Conversational Korean or Spanish preferred.
    
    Additional Remarks:
    
    • Must sign the FERPA release agreement.
    • Must sign the confidentiality agreement.
    • Must be willing to abide by Fuller Community Standards.
    • Must be a current Fuller student eligible for Federal Work Study.
      
      Pay Scale:
      
      • Wage range the Seminary expects to pay: $17.50 - $19.00 per hour USD
        
        Fuller Theological Seminary is an Equal Employment Opportunity/Affirmative Action employer. To the extent required by law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. As a religious institution, Fuller Theological Seminary is permitted and reserves the right to prefer employees or prospective employees for certain positions on the basis of religion.

Keywords: FULLER THEOLOGICAL, Pasadena , Student Success and Retention Coach, Other , Pasadena, California