Senior Workplace Experience Coordinator
Company: CBRE
Location: Pasadena
Posted on: September 12, 2023
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Job Description:
Senior Workplace Experience Coordinator
Job ID
135278
Posted
08-Sep-2023
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Administrative, Customer Service
Location(s)
Pasadena - California - United States of America
Hi, we're Host!
We believe your office should allow you to feel comfortable,
productive and inspired in your working life. Because when people
feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of
community by putting the well-being of others at the forefront. As
you collaborate with colleagues to create a culture of support, you
will have countless opportunities to inspire moments of delight and
pursue amazing outcomes each day.
With Host, you can join a team that elevates the office experience
by delivering world-class services that make coming to work better
than it's ever been.
JOB SUMMARY
The Senior Experience Coordinator is a player/coach guiding a group
of peers in daily operations at the forefront of delivering a
positive office experience as a cultural ambassador, community
advocates and service leaders.
Host uses people-led, technology-enabled services to connect
employees to their environment via their mobile devices, as well as
through high-touch services and world-class customer service
support delivered by employees like the Senior Experience
Coordinator.
In this role, you would provide experience services and support to
increase individual well-being, personal productivity, and
organizational effectiveness.
As part of a "front-of-house" team, the Senior Experience
Coordinator is responsible for creating a supportive and
comfortable atmosphere by welcoming visitors and supporting all
employee-facing services.
DUTIES & RESPONSIBILITIES
Provides coordination and support for delivery of both basic and
more complex Workplace Services.
Services include, but are not limited to: Concierge, Reception /
Switchboard, Room Management, A/V Support, Meeting & Event
Management, Community Programs, Meeting Supply Equipment, Food
Services, Parking & Commute, Bicycle & Local Shuttle, Supported
Employment, Company Store, Pet Programs, Document Services, Mail
Services, Record Archiving, Office Supply Management, Moves, Adds,
Changes, Furniture and Cable Management, Space Reset, Entrance
Screening Protocol and Workplace Onboarding.
Role model to peers, greet employees and announces clients and
visitors. Conducts guest registration through badging software.
Issues visitor passes and validate parking. Receives and directs
incoming calls to appropriate parties.
Maintains awareness of the workspace. Submits janitorial and
maintenance work orders as needed and/or communicate with
appropriate partners to address issues. Responds to customers of
behalf of other team members (e.g. Facilities or Janitorial
Team).
Responds to customer requests and complaints regarding Experience
Services.
Responds promptly with accurate and thorough information according
to the specific request. Role model in assisting peers.
Curates, administers, and innovates customized materials to meet
the full Host experience, utilizing the Host platform and client
materials. Ensures client and company materials comply with client
and company brand guidelines.
Utilizes and maintains integrity of databases and other digital
tools, which may include administration of SharePoint sites or
similar associated with service delivery, as requested. Provides
basic reporting.
Follows security and emergency procedures as defined for the
property. Responds to emergency situations in a calm, efficient
manner. Summons appropriate assistance and makes appropriate
notifications in accordance with operating procedures.
Provides basic and complex support for Experience Services team as
directed, including expense management, meeting coordination,
equipment care, and supply management. Ensures all billings for
business services are invoiced and billed as required.
Maintains records of vendor proof of insurance and contractual
documentation in place, per requirements.
Collaborates with vendors employees who provide services and
goods.
Delivers orientations, such as tours of facility, how to submit a
workorder, where supplies are kept and ordering procedure,
amenities, and software ordering. Provides overview of Host
Experience service. Trains and assists peers with delivery of
workplace orientations.
Assists in the completion of the Service Business Continuity
plan.
May support coordination of moves, adds, and changes (MAC).
Performs other duties as assigned.
QUALIFICATIONS
HS Diploma or GED required.
A minimum of 2+ years of front desk, concierge, customer service or
other hospitality experience is preferred.
Ability to comprehend and interpret instructions, short
correspondence, and memos and ask clarifying questions to ensure
understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients,
co-workers, and/or supervisor. Ability to effectively present
information to an internal department and/or large groups of
employees.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances,
empathize and offer help.
Utilize a high level of attention to detail as well as strong
interpersonal skills.
Have a positive attitude and a strong sense of urgency in resolving
any issues that may arise.
Requires basic knowledge of financial terms and principles. Ability
to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in
standard situations. Ability to solve problems in standard
situations. Requires basic analytical skills.
Intermediate skills with Microsoft Office Suite products such as
Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
Comfortable with and embracing of new technologies and digital
tools; such as Apps, databases, financial management, work order
management, social networking, cloud technologies, handheld mobile
technologies and applications, and communications. Help others with
computer questions.
Ability to work flexible work schedules based on office needs.
Strong problem-solving skills. Highly adaptable and flexible.
Ability to work independently with little supervision.
Ability to work requiring significant walking or through other
means of mobility. Ability to work in a standing position for long
periods of time. Ability to reach, bend, stoop, push and/or pull
and frequently lift up to 20 lbs. and occasionally lift/move up to
40 lbs.
SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company
policies to achieve set results and deadlines. Responsible for
setting own project deadlines. Errors in judgment may cause
short-term impact to co-workers and supervisor.
SAFETY
Responsible for personal safety and the safety of those who are
affected by your work. This includes but is not limited to:
CBRE carefully considers multiple factors to determine
compensation, including a candidate's education, training, and
experience. The minimum salary for the position is $58,000 annually
and the maximum salary for the position is $63,000 annually The
compensation that is offered to a successful candidate will depend
on the candidate's skills, qualifications, and experience.
Successful candidates will also be eligible for a discretionary
bonus based on CBRE's applicable benefit program.
CBRE is an equal opportunity employer that values diversity. We
have a long-standing commitment to providing equal employment
opportunity to all qualified applicants regardless of race, color,
religion, national origin, sex, sexual orientation, gender
identity, pregnancy, age, citizenship, marital status, disability,
veteran status, political belief, or any other basis protected by
applicable law. We also provide reasonable accommodations, as
needed, throughout the job application process. If you have a
disability that inhibits your ability to apply for a position
through our online application process, you may contact us via
email at recruitingaccommodations@cbre.com or via telephone at +1
866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional
requirement to comply with COVID-19 health and safety protocols,
including COVID-19 vaccination proof and/or rigorous testing. If
you have questions about the requirement(s) for this position,
please inform your Recruiter.
Keywords: CBRE, Pasadena , Senior Workplace Experience Coordinator, Other , Pasadena, California
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