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IT End User Technologist

Company: EverBridge
Location: Pasadena
Posted on: October 10, 2019

Job Description:

The IT End User Technologist is responsible for providing technical support to our entire US based team. We are looking for a real IT Sherpa, someone comfortable with supporting C-Level Executives, VPs, Engineers, and anyone else, regardless of their problem or their technical aptitude.

About the Team:
Our Corporate IT team is comprised of 4 other US based people. We are a group of fun loving, people s people, who excel in making friends while getting the job done.

Job Duties:

We don t use a tiered system, so you ll handle any and all requests that come to the table. You ll perform a wide range of duties from the lowliest printer mapping request, to new computer builds, all the way up to system migrations. Specifically you will:
* Prepare, configure, and troubleshoot laptops, desktops, phones, printers and other end user devices.
* Create and assume ownership of accounts in , Office365, and internal business applications.
* Play an integral role in various projects and company initiatives like a security program, office moves, and Windows 10 migrations, and support Audio/Visual functions of the company
* Write and take ownership of documentation on IT systems and processes that will be consumed by both customers and the team

Basic Qualifications:

* 2+ years of experience providing Windows and Mac os desktop support in a distributed office environment
* Knowledge of IT fundamentals such as network protocols, DHCP, and DNS
* Must be great at engaging people and building relationships

Desired Qualifications:

* User account administration and troubleshooting in Active Directory and Office 365
* Experience with enterprise Microsoft technologies such as AD, Office365, Skype, Office, etc
* Previous experience with technologies such as Confluence, Jira, Zoom, imaging technologies, etc

About Us:

Our team makes a difference during the most difficult times and challenging situations. Our people are dedicated to solving problems. Our software was built to save lives. Our unifying mission is to Keep people safe and businesses running.

Headquartered in the great cities of Boston and Los Angeles, with operations all over the world, our team of 500+ dedicated employees support over 3,700 global customers every day in their most crucial moments. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages or cyber-attack incidents, customers rely on our SaaS-based platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes, and track progress on executing response plans.

Our culture is all about Making a Difference, and we are proud to serve:

* 9 of the 10 largest U.S. cities

* 9 of the 10 largest U.S.-based investment banks

* 25 of the 25 busiest North American airports

* 6 of the 10 largest global automakers

* Over 1,000 Hospitals

As we continue to grow and transform the field of critical event management, we need passionate, committed individuals to help us carry out our mission. Click here to learn more about what we do.

Do you think you have what it takes to make a difference* Apply to be a part of our award-winning team today!

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.


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Keywords: EverBridge, Pasadena , IT End User Technologist, Other , Pasadena, California

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