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Desktop Support Technician - ServiceNow, SCCM

Company: eXcell
Location: Pasadena
Posted on: March 21, 2020

Job Description:

At eXcell, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join eXcell Contract to Hire Opportunity The candidate in this position will provide high-level DSS support for the client location with about 600 to 800 users. They will be ticketing using the ServiceNow system. Overview High-level hardware break-fix, software support, IMACs, MPP support, smart hands for level 3 teams, Videoconferencing, and decommissioning of older equipment All software is installed via the SCCM Solve a broad range of technical issues on network infrastructure and internal desktop systems Must meet the requirements of the SLA Customize communication, instructions, and product knowledge to the level of the individual Determine the most cost-effective repair to minimize customer downtime Prepare reports for analysis Qualifications 4 years of related experience A certification required Ability to work in a Windows 10 environment Solid experience and understanding of IT services and products Ability to transform technical IT language into terms everyone understands Relatable with customers and impeccable with follow-through Not intimidated by problems you ve never seen before - confidence is key Hungry to work hard and hungry to grow your career We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell httpwww.excell.com Supports Equal Employment Opportunity eXcell httpwww.excell.com , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com httpwww.excell.com .

Keywords: eXcell, Pasadena , Desktop Support Technician - ServiceNow, SCCM, Professions , Pasadena, California

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