Desktop Support Technician I - ServiceNow, Win 10

Company: eXcell
Location: Pasadena
Posted on: May 15, 2020

Job Description:

At eXcell, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance, and reemployment assistance. Join eXcell! Contract to Hire Opportunity We re looking for a Desktops Support Tech with A+ certification to provide DSS support for a corporate environment of 600-800 users. High-level job requirements hardware break-fix, software support, IMACs, MPP support, smart hands (hands and eyes for level 3 teams), VC support, and decommissioning of older equipment. Overview Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems Meet response and resolution SLAs Customize communication, instructions, and product knowledge to the level of the individual Determine the most cost-effective repair to minimize customer downtime Prepare reports for analysis Qualifications 4+ years of related experience, or AA degree, or equivalent combination of education and experience A+ certification Ability to work in a support environment using ServiceNow, Windows 10, SCCM, Lenovo hardware Solid experience and understanding of IT services and products Ability to transform technical IT language into terms everyone understands Relatable with customers and impeccable with follow-through Not intimidated by problems you ve never seen before - confidence is key! Hungry to work hard and hungry to grow your career! We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell httpwww.excell.com Supports Equal Employment Opportunity eXcell httpwww.excell.com , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com httpwww.excell.com .

Keywords: eXcell, Pasadena , Desktop Support Technician I - ServiceNow, Win 10, Professions , Pasadena, California