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IT Desktop Support Technician

Company: Sloan Professional Services, LLC
Location: Pasadena
Posted on: April 3, 2021

Job Description:

Full time - Sloan Professional Services, LLC - USA Posted On 08/10/2015 Job Information Work Experience 2-3years City Pasadena, CA State/Province CA Job Description As a Desktop Support Technician you would work as a part of a dynamic team involved with providing technical support and issue resolution to hospital users which may include users of all types and skill levels. Responsibilities may also include:
--- security access processing,
--- ID tracking,
--- maintenance of reporting logs,
--- password reset assistance,
--- PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.

Primary Responsibilities:
--- Answer and resolve inbound technical calls at a large hospital Help Desk, efficiently and professionally, in a fast paced team environment.
--- Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
--- Follow all escalation procedures according to service level agreements and IT policies
--- Use remote control tool to assist end users when needed
--- Provide an accurate record of each call in incident management tracking tool
--- Demonstrate a depth and breadth of knowledge/skills for your own area and is often able to apply these outside of own function
--- Act as a technical resource to others to resolve problems, issues, errors or related
--- Anticipate customer needs and proactively identifies solutions
--- Plan, prioritize, organize and complete work to meet established objectives Skills Required Required Qualifications:
--- Bachelor's Degree or higher level of education or equivalent work experience
--- 2+ years of experience with PC operating systems including Windows NT, 2000 and XP
--- 2+ years of experience in a Technology Help Desk role in which issues were handled solely over the telephone
--- 2+ years of experience using Incident Tracking tools (i.e., ticketing systems)
--- 2+ years of experience troubleshooting PC/application issues
--- Experience with password resets, permissions, and handling any and all Active Directory problems
--- Experience using remote control tools
--- Experience with MS Office (including Word, Excel and PowerPoint)

Preferred Qualifications:
--- Hospital Help Desk experience a plus
--- Great phone skills handling basic users with patience
--- Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
--- Experience resetting/Unlocking Citrix accounts
--- Information Technology Certifications
--- Microsoft Certified Systems Engineer (MCSE)
--- Computing Technology Industry Association A+ Certification
--- Certified Information Systems Security Professional (CISSP)

Keywords: Sloan Professional Services, LLC, Pasadena , IT Desktop Support Technician, Professions , Pasadena, California

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