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IT Consultant Principal - Digital Strategy

Company: Kaiser Permanente
Location: Pasadena
Posted on: June 21, 2022

Job Description:

Digital Strategy & Insights (DSI) is a team within KP Digital focused on creating consumer-facing digital health experiences. Digital is no longer a channel; the emphasis is now focused on using digital as an enabler of improving physical and virtual end-to-end experiences. As interactions with our members evolve from periodic touchpoints via a screen to consistent, connected experiences, we must create new engagements that are deeply integrated between digital and physical.
We are a diverse team of strategic, empathetic thinkers and doers, who envision and craft experiences from strategy to digital prototypes. Knowing our business, understanding our consumers, and anchoring to our digital-first enterprise vision are at the core of our process. Our team partners with senior leadership to deliver high impact projects. We help Business Leaders, Product Managers, Engineers, UX, and other functions build amazing digital products and experiences that delight consumers.
The Strategy & Innovation practice, within DSI, co-creates actionable strategic narratives for how digital will deliver business and consumer value, while incubating and validating early-stage ideas. The team focuses on setting and communicating the direction for how digital will help to achieve enterprise strategies and value.
The Digital Experience Strategist is accountable for all aspects of the work to facilitate and guide cross-functional teams in digital strategy formation to ensure framing, problem definition, and approach align with consumer needs, business objectives, and internal efforts. Activities will focus on discovering, shaping, and validating digital prototypes and championing a culture of innovation. This is your opportunity to be part of a team that is creating a positive impact for our members, patients, and communities by creating the next level of experience in health care.
This senior level individual contributor is primarily responsible for serving as the lead technical expert across project teams, setting technical direction across technical solutions, and overseeing all IT systems.
Essential Responsibilities:


  • Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.
  • Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.
  • Leads a team of IT consultants in the development of requirements, for process or system solutions which may span multiple business domains by leveraging partnerships with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
  • Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.
  • Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals.
  • Leads the evolution of applications, systems, and/or processes to a desired future state by translating how current processes impact business operations across the enterprise.
  • Leads teams of IT Consultants in the mapping of current state against future state processes.
  • Defines the impact of requirements on upstream and downstream solution components.
  • Provides insight and influence to executive management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.
  • Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.
  • Leads solution design by translating requirements into workable business solutions and leading in design sessions with IT teams.
  • Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.
  • Leads the evaluation of third-party vendors as directed.
  • Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.
  • Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.
    Minimum Qualifications:

    • Bachelor's degree in Business Administration, Computer Science, CIS or related field and Minimum ten (10) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
      Preferred Qualifications:

      • MBA/MPH/MHA
      • Accustomed to working collaboratively with customers and cross-functional team members - demonstrate influence and impact in a matrixed environment with cross-group and cross-level coordination
      • Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members and business stakeholders, and demonstrating an innate creative perspective
      • A visual and verbal storyteller, delivering insights and strategic narrative in a way that generates empathy, emotion, action, and engagement from teams
      • Product Management expertise, with specific knowledge on product discovery practices and agile methodology
      • Know or ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is a plus.
      • Passionate about creating experiences that fuse physical and digital through research, analytics, design, and delivery.
      • Have presence, can communicate well with senior leaders, and facilitate discussions across multiple stakeholder groups
      • Meet deadlines and drive results while being comfortable with ambiguity in a fluid organization
      • Proven track record of planning and driving multiple projects in parallel, anticipating risk, articulating deliverables, and meeting deadlines
        Location options: CA, GA, WA, CO, OR, DC, MD or NY. (With the option of working mostly remote)
        PrimaryLocation : California,Pasadena,East Annex - Parsons
        HoursPerWeek : 40
        Shift : Day
        Workdays : Mon, Tue, Wed, Thu, Fri,
        WorkingHoursStart : 08:00 AM
        WorkingHoursEnd : 05:00 PM
        Job Schedule : Full-time
        Job Type : Standard
        Employee Status : Regular
        Employee Group/Union Affiliation : NUE-IT-01-NUE-Non Union Employee
        Job Level : Individual Contributor
        Job Category : Information Technology,Digital
        Department : KPIT ADMIN - KPD Strtgy Insights - 9601
        Travel : No
        Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Keywords: Kaiser Permanente, Pasadena , IT Consultant Principal - Digital Strategy, Professions , Pasadena, California

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