Sr Card Services Fraud Analyst-$1000 Sign On Incentive

Company: Wescom Central Credit Union
Location: Pasadena
Posted on: August 5, 2022

Job Description:

Position Summary Analyzes complex data from a variety of sources and uses a variety of tools, systems and reports such as Defense Edge, Data Choice and Sequel to detect fraud trends. Makes recommendations for fraud prevention procedures and writes detailed business rules in Defense Edge to minimize losses due to credit card and check card fraud while optimizing member access to their cards. Trains, supports and guides Fraud Analysts in day to day fraud prevention tasks. Networks with law enforcement and other fraud prevention professionals. Prepares statistical reports on potential losses and fraud trends for management. Stays informed on the most up-to-date fraud prevention tools and evaluates them for potential implementation. Provides fraud prevention training for Card Services staff. Takes escalated calls and works on projects as needed. Primary Duties and Responsibilities Analyzes fraud trends using specialized systems including: Data Choice, CAMs, Spend Trend, FDR and Symitar. Writes complex business rules and inputs data into Defense Edge fraud prevention system to prevent fraud while optimizing member use of their cards. Trains fraud analysts; provides guidance and support with day-to-day fraud prevention tasks. Researches, tests and recommends the most up-to-date fraud prevention tools offered by First Data Resources, Symitar and Visa USA. Networks with local law enforcement professionals and security personnel from other financial institutions. Actively participates in fraud forums. Makes recommendations on fraud prevention processes and takes action as necessary to prevent or limit fraud losses on credit cards and check cards. Works fraud prevention reports daily to identify potential trends and to limit losses. Maintains accurate fraud and loss statistics. Prepare reports to keep management informed of fraud trends and potential losses. Conducts regular meetings with Card Services management to recommend and implement fraud preventative measures. Provides fraud prevention and awareness training to Card Services staff and other departments as needed. Coordinates fraud prevention efforts with other departments including Electronic Services. Files fraud reports to Visa. Reports fraud to police agencies or the Secret Service when appropriate. Provides service to members by phone, mail or in personal on all Card Services issues, not just fraud or security issues. Takes escalated calls. Acts as a role model for Card Services Department. Performs other duties as assigned. Position Qualifications Minimum Education A. A., B. A., or equivalent experience Minimum Experience 3 years as a Card Services Rep with at least 1 year in card fraud prevention processes Preferred Field of Expertise Strong knowledge of back office credit card operations, Visa/MasterCard Operating Regulations and fraud prevention procedures. Administrative Skills Analyze Data Compile Data Balance Figures Organizational Set and meet dead lines Proficient in Defense Edge Fraud prevention system Proficient in MS Office Use all systems required to perform job Physical Demands Eye/Hand Coordination Perform repetitive movement Intermittent walking, standing and sitting Driving Requirements None Supervise: Leads one or more co-workers in complex environment Equipment Operated Computer Traditional Office Equipment Communication Skills Prepares reports, emails, member letters Writes procedures Oral presentations Fluent in English

Keywords: Wescom Central Credit Union, Pasadena , Sr Card Services Fraud Analyst-$1000 Sign On Incentive, Professions , Pasadena, California