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Global Logistics Specialist

Company: iHerb
Location: Pasadena
Posted on: November 26, 2022

Job Description:

Job Summary:The Global Logistics Specialist will coordinate, in English plus other foreign languages, with various international logistics companies to ensure international outbound shipments are processed fast and economically in Europe Union and other international markets.Job Expectations:--- Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, etc., for the assigned lanes and carriers.--- Set up new and continually improve existing processes for the assigned lanes and carriers.--- Perform research work, gather and analyze data for assigned lanes and projects--- Actively identify and scope new opportunities to improve how we serve customers and businessprocesses--- Report any discrepancies of damaged or lost shipments, customs issues, and work with logisticsvendors to ensure shipments are properly sent to their correct destination and on time--- Maintain freight expenses for assigned lanes and review invoices. Report any changes or billingissues with the department management team and Accounting Department--- Research lost shipments, broken items and track items between custom brokers and iHerbLogistics--- Manage lead times for assigned lanes and investigate delays with Global Logistics FreightForwarding team, logistics carriers, and customs brokers daily to ensure the timely flow of theshipments--- Be responsible for trouble-shooting customs and any logistics-related issues--- Perform audits to review logistics processes for the management team when needed--- Organize, maintain, and update website content for assigned lanes--- Translate documents--- Attend corporate meetings when translation is necessary--- Support special projects when neededKnowledge, Skills, and Abilities:Required:--- Interpersonal skills--- Communication skills - must be able to speak, read and write in the native country's language--- Listening skills--- Problem analysis and problem-solving--- High degree of accuracy and attention to detail--- Ability to take accountability for assigned lanes and assigned project deliverables--- Adaptability and flexibility--- Initiative--- Stress tolerance--- Excellent organization skills and ability to effectively multi-taskEquipment Knowledge:--- Computer literate--- Knowledge of Microsoft Office: Word, Excel, and PowerPoint--- Knowledge of GSuite: Gmail, Drive, Docs, Sheets, Slides, Meet, etc.Experience Requirements:Generally requires a minimum of two (2) years of related experience. Possess experience working with integrators such as UPS, FedEx, and DHL preferred.Education Requirements:Bachelor's Degree in Business or related field preferred, or a combination of education and equivalent work experience.Judgment/Reasoning Ability:Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills and determine when to escalate issues, as required, in a timely manner.Physical Demands:The physical demands described here are representative of those that must be metby a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder height, below the waist, or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques are required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Work Environment:The noise in the work environment is usually moderate. Other factors are:--- Hectic, fast-paced with multi-level distractions--- Professional yet casual work environment--- Office / Warehouse environment--- Ability to work extended hours as requiredJob Description Acknowledgement:I have received a copy of my job description for my current position. The job description describes the duties and responsibilities which apply to me. I agree to read the job description and understand it may be amended as company conditions or requirements necessitate. In that case, changes will be communicated to me.

Keywords: iHerb, Pasadena , Global Logistics Specialist, Professions , Pasadena, California

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