Senior Business Intelligence Analyst (Hybrid)

Company: Wescom Central Credit Union
Location: Pasadena
Posted on: May 27, 2023

Job Description:

POSITION SUMMARY:

The Senior Business Intelligence Analyst will support Wescom through the effective access and manipulation of business data using analytical methods to surface key insights into business performance, including but not limited to deep understanding of Members, their journeys, behaviors, and experience as they interact with existing products and services. The Senior Business Intelligence Analyst will also support the development of future organizational product and service goals through the development of benchmarks, measuring results, and reporting on performance with various segmentation and behavior characteristics.

The successful candidate will play a key role in supporting key objectives of the Business Analytics Department, including the deployment, maturation, and adoption of the Enterprise Data Warehouse & analytical capabilities to further strategic business objectives. The position will report to the Data Science and Business Analytics Manager and work closely with most departments throughout Wescom on an ongoing basis.

ESSENTIAL POSITION FUNCTIONS:

Extract and integrate data from multiple databases / systems via SQL and reporting tools to support to prepare, validate, and publish recurring reports, perform ad-hoc descriptive analytics, and provide interpretation of observed data trends & patterns

Assist the deployment, maturation, and adoption of an Enterprise Data Warehouse & Business Intelligence reports, dashboards, and self-service analytical capabilities using variety of access tools, including SQL, SAS, Python, Tableau, etc.

Perform data exploration, data visualization, and/or text analytics to better understand Wescom members & sub-segments, their journeys & behaviors, and to glean new insights to help grow members, offer relevant products & services, and improve the member experience

Utilize effective data access, data manipulation, and data validation skills with strong statistical & quantitative best practices to meet timely and high-quality delivery of various commitments

Utilize internal & external data to extract member data for building demographic profiles of Wescom members to better determine future opportunities of product and service offerings

Support the delivery of reports and dashboards for senior management and various cross-functional stakeholders

Summarize and explain analytical findings to enable data-driven business decision making

Document and ensure various department processes are performed according to best practices, corporate policies, and any applicable regulations

Ability to deliver within tight deadlines and effectively prioritize and manage multiple concurrent assignments

EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:

Bachelor's degree in Engineering, Statistics, Computer Science, or other similar disciplines is required; Master degree or graduate-level coursework in a related discipline is a plus

Minimum 5+ years of hands-on experience in Business Analytics, Data Analytics, or similar function is required; Experience at a Credit Union, Bank, or other Financial Services organization is a plus

Strong analytical experience in navigating, querying, & combining diverse data sets across multiple systems utilizing SQL and/or other programming tools & languages

Team player with great interpersonal and communication skills, in dealing with individuals at all levels of the organization

Ability to analyze and understand complex and/or technical concepts and be able to explain them in layman's terms to management and non-technical stakeholders

Detail oriented self-starter with good self-organization and time management skills

Ability to work in a fast paced environment with concurrent and shifting priorities

Experience working on cross-functional analytical business use cases is preferred

COMPUTER SKILLS:

Demonstrated knowledge and strong hands-on experience with SQL, SAS, Python, and/or similar tools to query & manipulate data, analyze it, and document findings in an easy-to-understand manner

Working knowledge and understanding of Data Warehousing, Business Intelligence, and/or Data Management concepts and best practices.

Demonstrated working experience with Tableau, Power BI, and/or similar Business Intelligence, visualization, & dashboarding tools.

Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook).

Working experience with statistical, predictive, and similar computational models is a plus.

Working experience with Customer Analytics, Advanced Analytics, Digital Analytics, Master Data Management (MDM), Machine Learning (ML), and/or Artificial Intelligence (AI) is a plus

Working experience with Python statistical, text analytics, and/or visualization packages is a plus

Working experience with Credit Union and/or Bank and their core systems and specialized software (e.g. Symitar/Epysis) is a plus

Working experience with SAS Base, Enterprise Guide, Enterprise Miner, Visual Analytics, or similar SAS packages is a plus

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.

The noise level in the work environment is moderately quiet. It is a non-smoking environment.

The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.

Keywords: Wescom Central Credit Union, Pasadena , Senior Business Intelligence Analyst (Hybrid), Professions , Pasadena, California