Support Analyst

Company: VirtualVocations
Location: Vista
Posted on: May 19, 2025

Job Description:

A company is looking for a Support Analyst to provide technical support to B2B customers using their applications.
Key Responsibilities

Provide support via phone, email, and chat for applications
Diagnose and troubleshoot customer issues, documenting details and resolutions
Write and maintain support documentation and collaborate with technical teams as needed

Required Qualifications

1+ year of experience in software support or customer service roles
Experience supporting enterprise software or B2B clients
Proficiency in MS Office (Excel, Word, Outlook)
Understanding of client-server applications
Willingness to learn and collaborate in a team-oriented environment

Keywords: VirtualVocations, Pasadena , Support Analyst, Professions , Vista, California

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