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Service / Help Desk Technician

Company: Login Consulting Services, Inc
Location: Pasadena
Posted on: November 4, 2018

Job Description:

Major medical facility in Pasadena has a 3 Month+ contract open for experienced Service / Help Desk Technician.The shift is 7 AM to 3:30 PM, Monday through Friday with the possibility of overtime.Under the direction of the Help Desk Supervisor, provides Tier One phone support to end users on various technical issues and problems relating to desktop hardware, systems access, operating systems, inclusive of electronic health record systems software. The Service / Help Desk Technician will work in close partnership with onsite support and collaborate via an incident tracking system with appropriate IT staff for those problems that cannot be resolved at first contact.Responsibilities:--- Responds to IT requests via phone, email, or voicemail and as assigned by the Help Desk Supervisor--- Tracks and documents customer requests through an incident management and tracking system--- Manages and resolves requests in a timely manner and appropriately escalates calls when needed--- Evaluates, tests, recommends and documents new software and hardware solutions to meet business needs and to determine integration issues with the current platform--- Interfaces with technical staff in other departments to help identify early problem trends to avoid outages and prevent more significant impactsRequired Skills: --- Outstanding customer service and communication skills--- Ability to successfully problem-solve complex technical issues, over the phone and in person, and support staff who have various levels of computer skills--- Must be able to work independently and successfully multi-task in a fast paced environment with a flexible schedule to accomodate shift work--- Strong analytical, critical thinking, and problem solving skills--- Ability to work in a team-oriented environment--- Demonstrated ability to work with Incident/Help Desk Tracking toolsRequired Experience: --- Minimum of 3-5 years of related experience. --- Must be able to troubleshoot and provide technical support remotely to staff on various technical issues and problems relating to Citrix virtual desktop, Windows 7 and 10 operating systems--- Experience with MS Office, MS Active Directory, and remote access/control tools is required--- MCSE/A+ or HDI Certification is a plus--- Associate or Bachelor's degree in Information Technology or related field is a plus - provided by Dice Must be able to troubleshoot and provide technical support remotely to staff on various technical issues and problems relating to Citrix virtual desktop, Windows 7 and 10 operating systems

Keywords: Login Consulting Services, Inc, Pasadena , Service / Help Desk Technician, Professions , Pasadena, California

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