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Applications support analyst in Pasadena, CA

Company: Okaya Inc
Location: Pasadena
Posted on: June 14, 2019

Job Description:

Job TitleApplications support analystRelevant Experience (in Yrs)4 To 6 YrsTechnical/Functional SkillsMandatory SkillsRequires 4+ years of work experience in writing web application programs covering front-end/UI using the web technologies as followsStrong work experience in Spring Boot Microservice Angular 2+, Node.js, Redis databaseExposure/Minimal working experience in AEM 6.2 +Exposure to Splunk and DynatraceExposure to supporting Bluemix platform applicationsExposure with infrastructure and technology upgrade projects.Exposure in ITIL processes and ServiceNow tools.Experience Required4 to 6 Yrs.Roles & Responsibilities Day to day responsibility for managing client's application issues and requirements. Provide prompt responses and a high-level customer service to the needs of the users.Responsible for application / system research and analysis, including data analysis for issues and system enhancements. Responsible for completing the root cause analysis and establishing prevention plans for the problems.Maintain ongoing project management, system maintenance and documentation of all development according to established IT standards.Analyze/Debug database components to fix defects and performance issues.Responsible for validating and verifying patches to the servers.Analyze and understand of IIS and other server logs find application pain points and bottlenecks.Possess effective communication skills to prepare progress reports and communicate status and goals to management.Requires planning to obtain on-time approvals for production releases and ensure the defect free delivery.Ability to work with multi regional customers and multi-regional team members. It is advantageous to have experience with Onshore and offshore support model.Propose and implement necessary and proactive maintenance for the applicationsRequires Solid analytical and problem-solving skills. Solid process and gap analysis skills.Must have the understanding and co-ordination between L2 and L1 groups for better management of the tasks.Generic Managerial SkillsNAEducationGraduate and aboveStart date (dd-mmm-yy)ASAPDuration of assignment (in Months)12 monthsWork LocationPasadena, CA - 1

Keywords: Okaya Inc, Pasadena , Applications support analyst in Pasadena, CA, Professions , Pasadena, California

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