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Night Auditor / Front Desk Agent

Company: The Westin Pasadena
Location: Pasadena
Posted on: October 13, 2019

Job Description:

Location: US-CA-Pasadena# of Openings: 1Category: Front DeskPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout Us

Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town Pasadena, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Convention Center. We offer 350 newly renovated guest rooms and 18 unique suites, all boasting our signature white Heavenly? Bed with a pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly? Bath.

Our hotel offers Associates with many unique benefits such as discounted garage parking, discounted dry cleaning & laundry services and a free meal during each shift. We take pride in our community by volunteering as a group for Walks, Children's Events as well as supporting our furry friends in the local pet rescues. Our CARE committee supports the Community, Associates and the Environment through active volunteering, holding creative & fun events and collecting donations. As a Hotel, we know that Everything Communicates, so taking care of our Associates is extremely important to us. Happy Associates make happy Guests - and that is what it is all about! We look forward to you joining our fast pace, driven, big-little work family. Westin Pasadena - One Team, One Goal!

Overview

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Responsibilities

  • Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
  • Run audit reports/journals from the front office system, Point of Service and the computer.
  • Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
  • Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
  • Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

    Qualifications

    • Hotel experience preferred.
    • Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
    • Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
    • Ability to access and accurately input information using a moderately complex computer system.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

      Benefits

      HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

      For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

      HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. PI114416491

Keywords: The Westin Pasadena, Pasadena , Night Auditor / Front Desk Agent, Sales , Pasadena, California

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